Terms & Conditions

Welcome to Milani's Veils! These Terms & Conditions (Terms) govern your access to and use of the Milani's Veils website (https://milanis.top/) and all products and services offered by Milani's Veils. By accessing or using our website, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our website.

1. General Conditions

  • Eligibility: By placing an order through our website, you represent and warrant that you are at least 18 years old or are visiting the site under the supervision of a parent or guardian.
  • Accuracy of Information: We endeavor to ensure that all information on the website, including product descriptions, pricing, and availability, is accurate and up-to-date. However, errors may occur. We reserve the right to correct any errors, inaccuracies, or omissions and to change or update information at any time without prior notice.
  • Modification of Terms: We reserve the right to update, change, or replace any part of these Terms by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

2. Products

  • Product Representation: We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate.
  • Availability: All products are subject to availability. We reserve the right to limit the sales of our products or services to any person, geographic region, or jurisdiction.
  • Pricing: Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue any product without notice at any time.

3. Ordering Process

  • Order Acceptance: Your order constitutes an offer to us to buy a product. All orders are subject to acceptance by us, and we will confirm such acceptance to you by sending you an email that confirms that the product has been dispatched (the "Shipping Confirmation"). The contract between us ("Contract") will only be formed when we send you the Shipping Confirmation.
  • Cancellation: We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household, or per order.

4. Pricing and Payment

  • Currency: All prices displayed on the website are in the currency specified on the website.
  • Payment Gateway: We process all payments securely through WayforPay. WayforPay supports various payment methods, including major credit and debit cards (Visa, MasterCard, etc.), ensuring a secure and streamlined transaction process.
  • Payment Security: All transactions processed via WayforPay are encrypted using industry-leading security protocols. Your personal and financial information is handled with the utmost confidentiality and protection.

5. Shipping and Delivery

  • Free Shipping: We are pleased to offer free shipping to our customers in the USA, Canada, and Europe.
  • Shipping Carrier: All international orders to the USA, Canada, and Europe are shipped via DHL Express to ensure reliable and expedited delivery.
  • Delivery Times: While we strive to process and dispatch orders promptly, delivery times via DHL Express may vary depending on the destination and any unforeseen circumstances (e.g., customs delays, weather conditions). Estimated delivery times will be provided at checkout or in your Shipping Confirmation, but are not guaranteed.
  • Customs, Duties, and Taxes: For international shipments, you may be subject to import duties, taxes, and customs fees levied by the destination country. These charges are the sole responsibility of the recipient. Milani's Veils is not responsible for any additional charges incurred. We advise you to contact your local customs office for more information.

6. Returns, Refunds, and Exchanges

  • Return Policy: If you are not completely satisfied with your purchase, you may return the product within [Insert Number, e.g., 14, 30] days of receipt for a refund or exchange, subject to the following conditions:
    • The product must be unused, in its original condition, and in its original packaging.
    • Proof of purchase is required.
    • Custom or personalized orders may not be eligible for return unless defective or damaged upon arrival.
  • Damaged or Defective Products: If you receive a damaged or defective product, please contact us immediately upon receipt with clear photos of the damage. We will arrange for a replacement or full refund.
  • Return Process: To initiate a return, please contact our customer service team at [Insert your customer service email address] with your order number and reason for return. We will provide you with instructions on how to return the item.
  • Refunds: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days, depending on your bank or payment provider.
  • Shipping Costs for Returns: Unless the return is due to a damaged or defective product, you will be responsible for paying your own shipping costs for returning your item. Original shipping costs are non-refundable.

7. Intellectual Property

All content on this website, including but not limited to text, graphics, logos, images, product designs, and software, is the property of Milani's Veils or its content suppliers and is protected by international copyright laws. You may not reproduce, duplicate, copy, sell, resell, or exploit any portion of the service, use of the service, or access to the service without express written permission from us.

8. User Conduct

You agree not to use the website for any unlawful purpose or in any way that might harm, disrupt, or impair the site or its services. You are prohibited from violating or attempting to violate the security of the website, including, without limitation, accessing data not intended for you or attempting to interfere with the service to any user.

9. Disclaimer of Warranties; Limitation of Liability

We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure, or error-free. We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.

In no case shall Milani's Veils, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers, or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product.

10. Governing Law and Jurisdiction

These Terms and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of [Your Country/Region, e.g., Ukraine/EU for consistency if WayforPay is Ukrainian, otherwise consider primary market like USA State] without regard to its conflict of law provisions.

Any disputes arising out of or relating to these Terms or your use of the website shall be subject to the exclusive jurisdiction of the courts located in [4 Khimichna Street, Lviv, 79000, Ukraine].

11. Contact Information

Questions about the Terms & Conditions should be sent to us at [milanistrend@gmail.com].