Returns & Exchanges

At Milanis Veils, we want every bride to feel confident and happy with her purchase. If you are not completely satisfied with your veil, we offer an easy and transparent returns and exchanges policy to ensure your peace of mind.

Return Policy

Eligibility for Returns:
We accept returns for unused and undamaged items in their original packaging within 30 days of delivery.
- Veils must be unworn, unaltered, and free of stains or odors.
- Customized or personalized items are not eligible for return.
How to Initiate a Return:
1. Contact us at [email protected] with your order number and reason for return.
2. Our team will provide you with a return authorization and instructions.
3. Ship the item back to us using a trackable shipping method.
Refunds:
Refunds will be processed within 5–7 business days after we receive and inspect the returned item. Refunds will be issued to the original payment method.

Exchange Policy

Eligibility for Exchanges:
We accept exchanges for unused and undamaged items within 30 days of delivery.
- Exchanges are subject to availability of the desired replacement item.
- Customized or personalized items cannot be exchanged.
How to Initiate an Exchange:
1. Contact us at [email protected] with your order number and details of the item you’d like to exchange for.
2. Our team will guide you through the process and confirm availability.
3. Once we receive your original item, we’ll ship your replacement.

Important Notes:

Shipping Costs:
- Return shipping costs are the responsibility of the customer, unless the item was received damaged or defective.
- For exchanges, we offer free shipping on the replacement item.
Custom Orders:
Customized or personalized veils are final sale and cannot be returned or exchanged.

Contact Us

If you have any questions about our returns or exchanges policy, please reach out to us at:

Email: [email protected]
Phone: +380 (96) 805-1396

We’re here to ensure your experience with Milanis Veils is as seamless as possible.